Gleap
Low Trafficgleap.ai
Overview
Gleap is an AI-native customer support and feedback platform that helps software teams automate the feedback-to-release loop. It combines in-app bug reporting, live chat, session replay, and AI coding agents to turn user-reported issues into reviewed fixes and shipped features. Founded in 2020, it serves over 4,500 software teams worldwide.
By the Numbers
Founders
Austrian entrepreneur who co-founded Gleap in 2020 with a focus on making bug reporting and customer feedback seamless for software teams. He has been the primary public face of the company.
Built Gleap initially as a lightweight SDK widget that developers could embed in any web or mobile app with just a few lines of code.
Co-founded Gleap alongside Lukas Böhler, contributing technical leadership to the platform's core infrastructure and SDK development.
Helped engineer a multi-platform SDK supporting iOS, Android, React Native, Flutter, and web from an early stage.
Funding
Competitors
Much larger enterprise-focused customer messaging platform with broader CRM integrations but less developer-centric bug reporting
Focused on visual feedback and screenshot annotation but lacks Gleap's AI coding agent capabilities
Specialized in visual bug reporting for web projects but narrower feature set without live chat or AI agents
Strong mobile SDK for bug reporting but targets larger enterprises and is more expensive
Focused on product feedback boards and roadmap prioritization rather than in-app bug capture and AI resolution
Revenue & Model
Hiring Signals
Tech Stack
Web Presence
Verified from public records — not AI-estimated.
Trackers & Analytics
Scanned from the HTML gleap.aiserves — scripts a tag manager injects later won't appear here.
How They're Doing
Gleap is a growing bootstrapped SaaS company with a solid user base of over 4,500 teams and strong G2 ratings at 4.6 stars. The company has been pivoting toward AI-native capabilities, positioning its platform as an autonomous feedback-to-fix loop. Its low web traffic ranking suggests it remains a niche but respected tool within the developer and product management community.
●Launched AI-native customer support and coding agents to automate bug-to-fix workflows
●Powers over 4,500 software teams worldwide with a 4.6-star G2 rating
Prognosis
Gleap is well-positioned to capitalize on the growing demand for AI-assisted development workflows and automated customer support. The shift toward AI coding agents is a strategic differentiator that could attract developer-led teams looking to close the loop from user feedback to code deployment. However, competition from well-funded players like Intercom and emerging AI coding tools poses a significant challenge.
●Growing market for AI-powered developer tools and autonomous agents
●Expansion into enterprise software teams seeking to reduce manual QA and support overhead
●Potential to deepen integrations with popular project management tools like Jira, Linear, and GitHub
●Intense competition from well-funded incumbents like Intercom and newer AI coding tools
●Limited brand recognition outside niche developer communities
●Bootstrapped status may constrain marketing and product development speed
Recent News
Gleap launches AI-native coding agents to automate the feedback-to-release loop
gleap.io
Gleap introduces multichannel AI customer support including live chat and session replay
gleap.io
Gleap surpasses 4,500 teams milestone and achieves 4.6-star rating on G2
G2
Fun Facts
- 01Gleap was bootstrapped from Schwarzach, a small town in Austria, proving that world-class developer tools don't require Silicon Valley VC backing
- 02The name 'Gleap' is a portmanteau suggesting a quick, clean leap in the feedback process — from bug report to shipped fix
- 03Gleap's SDK can be embedded in a web, iOS, Android, React Native, or Flutter app with fewer than 10 lines of code
- 04Gleap pivoted from a pure bug-reporting widget to a full AI software team platform as generative AI capabilities matured
Timeline
Launched AI-native coding agents and repositioned as an AI software team platform
Surpassed 4,500 teams served; achieved 4.6-star rating on G2
Expanded platform with session replay and live chat capabilities
Launched multi-platform SDK supporting web, iOS, and Android for in-app bug reporting
Gleap founded in Schwarzach, Austria by Lukas Böhler and Thomas Grünbichler